Frequently Asked Questions

We ship via UPS ground from the West Coast.  Shipping takes between 1-5 days, depending on how far you live from Northern California.

Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

Typically, you should receive your beautiful GraceTech bag in 7 days or less.  During Covid-19, shipping times via UPS (and all shipping methods) may be running a little longer.

When you complete your purchase, you will receive an email confirmation with a tracking number.  You can track your package and delivery time.

We charge a FLAT RATE shipping cost of $10.  We realize no one really wants to pay for shipping, but it is a significant business cost. By charging a FLAT RATE shipping charge, we share the cost of shipping with you our customers.  Neither you nor we pay the whole amount.  Hopefully, this makes it a little less frustrating.

Our products have a limited warranty to the original purchaser or original gift recipient against defects in materials and workmanship for 2 years.  If you receive a defective product, please reach out to customer service at clientservices@gracetechbags.com to get instructions on how to return the defective bag.

We will repair or replace the product at our discretion and ship it back to you.  If the same product is not available, the item will be replaced with an equivalent item.

We offer a 30-day satisfaction guarantee.  If you are not satisfied with your GraceTech bag, you can return your bag for a full refund (includes your purchase price, shipping and tax) to the form of payment used.

You must notify GraceTech within 30 days of purchase that you wish to return the bag by sending an email to:  clientservices@gracetechbags.com.  We will provide you with instructions and an address to send it to.

When we receive your returned bag, we will process your refund.

We do not cover return shipping. When you notify us of a return, you can request to purchase a discounted return shipping label. Depending on where you are shipping from, it costs between $12-21 dollars to return ship a bag.